Archive for December, 2009
Over many years of consulting primarily for IT organizations I have noticed a pattern into which most IT groups fall. They have poor or even contentious relationships – with internal customers, vendors, and sometimes even between groups within IT.
And most IT people will say, “So? What we are supposed to do is technical stuff, relationships shouldn’t matter.”
Maybe relationships shouldn’t matter, but they do. Unfortunately, I have seen superb technical organizations which are perceived by their internal customers as incompetent. They are doing all of the right “technical stuff” — they have 99.99% system availability, clean databases, virus-free LANs, capable help-desks and a responsive network — but they are still perceived as incompetent because they have failed to build and maintain good relationships.