Archive for April, 2010
|Too Often, IT does not Really Understand or Care about Operational Needs; Someone has to be the “Operational Conscience”|
The Small Business Commerce Association (SBCA) is pleased to announce that J D R has been selected for the 2009 Best of Business Award in the Employment agencies category.
The SBCA Best of Business Award Program recognizes the best of small businesses throughout the country. Using consumer feedback and other research, the SBCA identifies companies that we believe have demonstrated what makes small businesses a vital part of the American economy. The selection committee chooses the award winners from nominees based off information taken from monthly surveys administered by the SBCA, a review of consumer rankings, and other consumer reports . Award winners are a valuable asset to their community and exemplify what makes small businesses great.
When clients hire me to train their staff in “soft skills,” they often ask me to teach “communications skills.” They want their people to be able to create and give presentations, write coherently, speak courteously to help desk clients or identify business requirements by effectively interviewing end-users.
When I am hired to do Change Management for an IT Project, clients ask me to create a Communications Plan. That plan includes key stakeholders and the message or key points we want to communicate to each person or group.
I am an organization development (OD) consultant who specializes in helping IT organizations. Why IT organizations? Because my undergrad degree is in Computer Science and I spent 15 years at IBM as a systems engineer – gathering requirements, implementing systems, designing networks, managing projects and doing the things IT people do. I understand IT people because I am one.
I went back to school for a Masters in Organizational Psychology once I figured out that I knew a lot about computers, but practically nothing about people – and that people-skills and human behavior figured prominently in the success of my IT projects.