Career Talk JDR

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When clients hire me to train their staff in “soft skills,” they often ask me to teach “communications skills.”   They want their people to be able to create and give presentations, write coherently, speak courteously to help desk clients or identify business requirements by effectively interviewing end-users. When I am hired to do Change Management for [...]

I am an organization development (OD) consultant who specializes in helping IT organizations.  Why IT organizations?  Because my undergrad degree is in Computer Science and I spent 15 years at IBM as a systems engineer – gathering requirements, implementing systems, designing networks, managing projects and doing the things IT people do.  I understand IT people [...]

Over many years of consulting primarily for IT organizations I have noticed a pattern into which most IT groups fall.  They have poor or even contentious relationships – with internal customers, vendors, and sometimes even between groups within IT. And most IT people will say, “So?  What we are supposed to do is technical stuff, relationships [...]