Posts Tagged ‘communications skills’

Listening and Empathy: Lost Arts

When clients hire me to train their staff in “soft skills,” they often ask me to teach “communications skills.”   They want their people to be able to create and give presentations, write coherently, speak courteously to help desk clients or identify business requirements by effectively interviewing end-users.

When I am hired to do Change Management for an IT Project, clients ask me to create a Communications Plan.  That plan includes key stakeholders and the message or key points we want to communicate to each person or group.

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