Posts Tagged ‘Jana Markowitz’

Trust

When I facilitate programs for leadership development, one of the topics we discuss in depth is trust.  The reason we talk about trust is that it is almost impossible to have a discussion about what makes a good leader without using the word “trust.”  To be a good leader you must be “trustworthy.”  You must have credibility with your followers and be someone whose word is always good.

So what exactly is trust?  Let’s start by thinking of 3 people whom you would trust with your life.  In other words identify some person or entity (think organization, agency, company) that you would trust to make life-altering or even life-ending decisions for you.  Have you thought of three?

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Listening and Empathy: Lost Arts

When clients hire me to train their staff in “soft skills,” they often ask me to teach “communications skills.”   They want their people to be able to create and give presentations, write coherently, speak courteously to help desk clients or identify business requirements by effectively interviewing end-users.

When I am hired to do Change Management for an IT Project, clients ask me to create a Communications Plan.  That plan includes key stakeholders and the message or key points we want to communicate to each person or group.

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How to Use LinkedIn – the Right Way

I am an organization development (OD) consultant who specializes in helping IT organizations.  Why IT organizations?  Because my undergrad degree is in Computer Science and I spent 15 years at IBM as a systems engineer – gathering requirements, implementing systems, designing networks, managing projects and doing the things IT people do.  I understand IT people because I am one.

I went back to school for a Masters in Organizational Psychology once I figured out that I knew a lot about computers, but practically nothing about people – and that people-skills and human behavior figured prominently in the success of my IT projects.

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IT’s Relationships

Over many years of consulting primarily for IT organizations I have noticed a pattern into which most IT groups fall.  They have poor or even contentious relationships – with internal customers, vendors, and sometimes even between groups within IT.

And most IT people will say, “So?  What we are supposed to do is technical stuff, relationships shouldn’t matter.”

Maybe relationships shouldn’t matter, but they do.  Unfortunately, I have seen superb technical organizations which are perceived by their internal customers as incompetent.  They are doing all of the right “technical stuff” — they have 99.99% system availability, clean databases, virus-free LANs, capable help-desks and a responsive network — but they are still perceived as incompetent because they have failed to build and maintain good relationships.

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