Posts Tagged ‘leadership’

Listening and Empathy: Lost Arts

When clients hire me to train their staff in “soft skills,” they often ask me to teach “communications skills.”   They want their people to be able to create and give presentations, write coherently, speak courteously to help desk clients or identify business requirements by effectively interviewing end-users. When I am hired to do Change Management for [...]
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CIO Perspective: Part Six

CIO Perspective: Business Transformation, and the Role of Strategic CIO Leadership Making Transformation Happen   Because we are in the business of providing products and services that make incredible service experiences happen, we are in a fortunate position to assist our forward-thinking customers in achieving their CIO-sponsored, IT-powered business and cultural transformations. Likewise, as with our customers, [...]
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CIO Perspective: Part Five

CIO Perspective: Business Transformation, and the Role of Strategic CIO Leadership CIO Strategies Influence Our Business and Our Customers The Alcatel-Lucent family of companies possesses a unique set of strengths where strategic CIO leadership may contribute to business transformations in multiple ways:   CIO Leadership internally – (AT CLIENT COMPANY) within, and across our greater family of [...]
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CIO Perspective: Part Four

CIO Perspective: Business Transformation, and the Role of Strategic CIO Leadership Strategic CIO-Sponsored Investments Make Service Transformations Possible   Elevating the new CIO from what has typically been an IT operations management function into a business-enabling role can inspire the creative, collaborative cultures that make incredible service experiences happen. In today’s highly competitive business climate, where all [...]
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CIO Perspective: Part Three

CIO Perspective: Business Transformation, and the Role of Strategic CIO Leadership Productivity + Creativity + Collaboration = Transformation   A CIO who can introduce technology services that enable people to be more creative will be more strategic than one who does not. When it comes to connecting the dots to transformation, many, if not most CIOs spend [...]
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CIO Perspective: Part Two

CIO Perspective: Business Transformation, and the Role of Strategic CIO Leadership Transforming Business Culture into Creativity, Collaboration, and Innovation There is an emergence of Boardroom-level recognition of having a technology-grounded, business-savvy CIO leader as a competitive advantage – to facilitate innovation of new products and services that are attractive to customers. To inspire higher levels of innovation [...]
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CIO Perspective: Part One

CIO Perspective:  Business Transformation, and the Role of Strategic CIO Leadership   The spectrum of influence that a CIO has on business is evolving. Many CIOs today are “mostly operational” – functioning as top-level managers of day-to-day, cost-centered IT assets as well as overseeing the technical staff that keeps a business running. By contrast, more progressive executive [...]
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